Hotel Policies

Check-in Policies

• Check-in time is 4 p.m.
• Check-out time is 11 a.m
• You must be at least 21 years or older to reserve a room
• Early check-in or check-out may be allowed upon request and is completely at the front desk manager's discretion.
• If late arrival, please call 252-473-3979
• A legal federal or state issued ID is required at check-in. Acceptable forms of ID include a driver's license, valid passport or passport card, international driver's license and military ID.
• No refunds will be issued after 20 minutes of check-in. If you find your room to be unsatisfactory, please inform the front desk immediately so they can make alternate room arrangements if possible (based upon availability)
• A deposit may be charged for reservations made with cash. Any such deposit is fully refundable upon check-out as long as there are no incidental visible damages to the room.
• No room changes are allowed after 15 minutes of check-in.
• A valid credit/debit card may be required during the check-in process.
• A duly completed credit card authorization form is required if the guest checking-in is not the cardholder.
• Room type changes after reservation are solely at the management's discretion.

 

Reservation and Cancellation Policies

• A valid credit/debit card is required to make a reservation.
• Free cancellation period is up to 7 days prior to arrival day.
• The credit/debit card provided will automatically be charged, the full amount of the stay, after the free cancellation period ends. For any reason the credit card declines, the reservation will automatically be cancelled and the room will be released.
• Reservations made within seven days of arrival will be charged in full and are non-refundable.
• Guests arriving late, must call the inn prior to 6pm on the arrival day to guarantee the reservation.
• For your convenience, deposits towards your stay can be made in advance. Reservations with a deposit can be cancelled with a $50.00 cancellation charge, within free cancellation period.
• In case of mandatory evacuation, all reservations will automatically be cancelled with a full refund. No other weather cancellations are permitted after the free cancellation period ends.
• Refunds may take 5-7 business days. Guest should call their bank before calling the hotel front office in case of delays. The inn cannot be held responsible for delays originating from your financial institution.
• The inn cannot cancel or modify any reservations made through any third-party booking agencies. Guests must contact the booking agency directly for changes, modifications, or cancelations.
• Credit card / debit card used to make reservation cannot be changed
• Reservation date change is subject to availability, and rate of requested date will be applied
• In case of a No-Show there will be a No-Show charge equaling the full amount of the stay.
• Early checkout: Entire stay amount will be charged. No refund will be processed for early check out.

 

Acceptable Payment Mode Policies

• We accept VISA, Mastercard, Discover & Amex credit cards.
• We accept all major issuer debit cards including PayPal.
• We accept cash payments.
• We do not accept any virtual currencies.

 

Pet Policies

• Pets are not allowed.

 

Discounts & Promotions Policies

• The Scarborough Inn, may at times offer discounts and promotions on our website or other digital and print media. We reserve the right to discontinue any discount/promotional offers with no notice required.
• Printed discount coupons will not be honored if there are no available rooms or during the peak season. Management reserves the sole right to deny a discount coupon and cannot be held liable for any monetary damages.
• Discount offers are not available during peak season (May-October) and the management has the right to revoke any discount offers with no reasons required.
• To avail of any price match offers, the guest must provide fair proof of online rate with correct dates.
• Online discount offers may expire or be discontinued. We recommend guests to directly call the hotel office to check the validity and availability of any discount offers.

 

Maintenance Policy

• If you have a maintenance request, please call the front office
• Plungers and some trouble-shooting tools are available at the front desk.
• While every effort is made to ensure a 24/7 on-site maintenance staff, the inn does not guarantee such availability.

 

Hotel Imagery & Digital Content Policies

• Room type and amenities photos depicted on our website and third- party OTA sites may not always represent your actual room amenities, layout and decor. Our rooms undergo renovations and remodeling based on demand, and at times, room type photos may vary from your actual room. While we make every effort to update our property images in a timely manner, we cannot be held liable for any such occurrences for discrepancies. You, as a guest have a right to visually inspect your room upon check-in. If you have any problems or concerns with your allocated room, you must immediately notify (within 15 minutes) the front office staff who will do their best to rectify the situation or issue a refund.

 

Smoking/Drug Use/Prohibited Behavior Policies

• Smoke-free facility (except in designated outdoor areas). A $250 room restoration fee will be charged for smoking inside rooms.
• The inn will evict any alcohol or drug inebriated persons causing disturbance inside or outside the rooms. No refunds will be issued to any such person upon eviction.
• This is a drug-free property. Offenders will be immediately evicted with no refunds.
• Prostitution/solicitation/photographing/unwelcome advances to other guests or employees on premises is strictly forbidden.

 

Noise Policy

• Loud music & partying on the property is not permitted. Anyone causing a disturbance will be evicted with no refunds.
• Please do not play loud music in cars while parked on the property. We request you to respect everyone's right to peace and harmony. Any person found disturbing the general peace will be evicted with no refunds.

 

On-Premises Photography & Filming

• Commercial photography or filming is not allowed unless authorized by the hotel management. No photos or videos of the property can be copyrighted unless prior authorization to photograph/film has been issued. In the absence of any such authorization, you cannot claim copyrights to any photos/videos of the hotel and the hotel will retain full copyrights of the said digital assets.
• Please do not photograph other guests or employees unless you have their permission. Unauthorized photography or videotaping is strictly prohibited.

 

Personal Belongings & Property

• Please avoid keeping your valuables/cash in the room while you are away. The inn cannot be held responsible for any loss or theft from inside the room.
• Please keep your vehicle doors locked while on the property. Avoid displaying items of value in plain sight in your vehicle. If possible, store them in your trunk or in your room. The inn cannot be held responsible for any loss, damage or theft of your vehicle, personal belongings or equipment.
• Unauthorized vehicles not belonging to guests will be towed at the owner's expense.

 

Housekeeping Policy

• Due to COVID-19 procedures & precautions, daily housekeeping services have been temporarily suspended until further notice. This is for your safety and that of our employees. Our housekeeping staff does not enter rooms while they are occupied. Rooms are thoroughly disinfected and cleaned only upon guest check-out.
• If you need to replace your bath/bed linen or any toiletries, please call the front desk and we will arrange for a fresh linen change. Guests may be required to come to the front desk to pick up towels, sheets and toiletries.

 

Guest Visitor Policy

• Any guest visitors may not stay overnight in rooms unless prior permission from the front office has been obtained. A fee will be charged for undeclared extra guests residing on property.

 

Safety Equipment Tampering Policy

• Please do not tamper with the in-room smoke alarms. If you feel that the batteries on your smoke alarm need replacement, please inform the front desk office.
• Please do not hang items on the fire sprinklers.

 

Non-Discriminatory Policies

• We are LGBTQ friendly. We welcome everyone with open hearts.
• We are a culturally and racially diverse hotel with employees of different ethnicities who add to our rich experience. We have a zero-tolerance policy for any racial discrimination on our property.

 

Property Damage & Vandalization Policies

• Please do not damage or vandalize the furniture, mattresses, appliances, fixtures and electronic equipment provided in the rooms or on the property exteriors. Guests causing property damages will be charged up to the assessed fair value of damage caused not exceeding $5000.
• Any damage caused by pets within the room or on the exterior property will be charged to the guest.
• Upon check-in we request guests to immediately notify the front office about any visible damages in the rooms to avoid any future claims. Normal wear and tear do not constitute damage and need not be reported.

 

Room Key Return Policy

• We request guests to return the room keys to the front desk upon check-out.
• If you cannot return the room keys to the front desk, please inform the front desk. Room keys left on the work desk in the room or on the bed are also acceptable.

 

Medical & Fire Emergencies

• If you or an accompanying guest has a medical emergency, please dial 911 for immediate assistance.
• The nearest 24-hour hospital is The Outer Banks Hospital which is 7.7 miles away at 4800 S Croatan Hwy, Nags Head, NC 27959. Call 252-449-4500
• In case of a fire emergency, please call 911 and follow the hotel fire policy safety and evacuation guidelines.
• Fire exits and floor plans are posted on guest doors